Natalie Doran

1. Support
2. ...
3. Ticket customization
4. Configuring the conversation flow and composer location in tickets

"Zendesk's vision for the future of our product focuses on continuity, consistency, and clarity. By that nature, our Agent Workspace is a reflection of an omnichannel experience that's scalable acr...

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• Natalie Doran
• Erstellt 17. Oktober 2023 22:22
• 3 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

I just forwarded an email thread from outlook to the support email. The first 10 responses in this chain were in outlook. It is beyond ridiculous that to follow this ticket thread, you have to star...

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• Natalie Doran
• Erstellt 12. Mai 2023 15:59
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

Another voice chiming in - this simple change has made working within Zendesk (where nearly 70% of our tickets are via the email channel, most of them with 3 replies or more) incredibly aggravating...

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• Natalie Doran
• Erstellt 13. Februar 2023 19:52
• 1 Stimme

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk Mobile App

This thread is now more than 2 years old and it's been more than a year since the last Zendesk employee commented on it. Can we get any sort of update at all?

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• Natalie Doran
• Erstellt 17. September 2019 17:10
• 1 Stimme

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk Mobile App

Do we have any updates on this? Is this on the roadmap?

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• Natalie Doran
• Erstellt 7. Februar 2019 23:07
• 1 Stimme

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk Mobile App

Hi Nicole, Thanks for the information about the flags, I appreciate it. Did you ever hear back from the Talk team if there are any updates?

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• Natalie Doran
• Erstellt 7. November 2018 20:46
• 2 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk Mobile App

Here is another real-life use case, that happened this morning: I am leaving for the airport in the next two minutes. My laptop is packed away in the car. I just got served a support call. I am our...

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• Natalie Doran
• Erstellt 2. August 2018 18:34
• 5 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk Mobile App

Can we have an update on this? Is it on the roadmap at all?

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• Natalie Doran
• Erstellt 11. Juni 2018 13:06
• 4 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk Mobile App

Any update on this? To expand on our use case, since we're a small company our support team has a lot of responsibilities that would belong to other departments in larger organizations. In addition...

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• Natalie Doran
• Erstellt 19. April 2018 16:11
• 2 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk Mobile App

Hi Caroline, That parameter wouldn't particularly help us, I'm afraid - like I said, we have a pretty low call volume. (We've only had three calls today, which admittedly is a slow day for us.) It ...

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• Natalie Doran
• Erstellt 16. August 2017 20:29
• 2 Stimmen