Ken McKelvey

As a government support organization, we have internal end-users (employees) and external end-users (the public).  We have different SLA expectations for each group.

We know the email domain of our internal users, so it was easy to set up an organization for them.  

But I'd like the ability to default all of our external users (who use a multitude of email addresses) to a separate organization.  Basically, if an new ticket is originated from any email address that is NOT our own domain, I'd like it to default to the non-employee organization.

Maybe this is already possible, and I just don't know how?