EdgeStar Support

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to set Requester:Organization from Triggers

Winston - You are correct - but that is where the HTTP Target comes into play.  As long as you can establish the correct conditions for the trigger to run on the ticket where you would like the org...

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• EdgeStar Support
• Erstellt 24. August 2018 13:08
• 5 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to set Requester:Organization from Triggers

You can use an HTTP target to accomplish this provided you can set the condition properly to fire a trigger.  I assume that based on brand / form or other requester level attribute etc you can set ...

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• EdgeStar Support
• Erstellt 23. August 2018 20:08
• 4 Stimmen

1. Community
2. Tips from users - Zendesk Suite
3. Restricting Satisfaction Surveys by Date

Graeme - Thank you!!!  Worked like a charm.  I really appreciate the help.

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• EdgeStar Support
• Erstellt 16. August 2018 15:30
• 0 Stimmen

1. Community
2. Tips from users - Zendesk Suite
3. Restricting Satisfaction Surveys by Date

Hi - I am wondering if anyone can help with JSON for a future date.  Specifically, I am less concerned about when the last satisfaction was sent and more interested in when the next satisfaction mi...

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• EdgeStar Support
• Erstellt 7. August 2018 14:21
• 0 Stimmen