Petri Rossi

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

...also, note the potential issue with using triggers + target to update tickets, due to possible race condition, noted few posts back in the thread: https://support.zendesk.com/hc/en-us/articles/2...

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• Petri Rossi
• Erstellt 24. März 2017 11:22
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1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

...obviously has some limitations and doesn't solve all use-cases.

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• Petri Rossi
• Erstellt 24. März 2017 10:57
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1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

I think this rates pretty high as far as "gates" go! :-)  #ZendeskCCGate @Tobias: Sure, here's a link to the Zendesk community moderator's article from 2015 as it's somewhere far back in the thread...

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• Petri Rossi
• Erstellt 24. März 2017 10:56
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Wow, unbelievable! Nice job (not!) Zendesk! Pretty much ignoring your paying customers on a simple feature request that would be important to many of your customers! Granted, implementation under t...

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• Petri Rossi
• Erstellt 24. März 2017 10:44
• 4 Stimmen

1. Community
2. Tips from users - Zendesk Suite
3. CC Customer On All Organisation Requests

@Andrew, good catch, thanks! The problem was indeed between British and American english in the DC vs. Organization field name.

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• Petri Rossi
• Erstellt 12. Januar 2016 06:57
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1. Community
2. Tips from users - Zendesk Suite
3. CC Customer On All Organisation Requests

Hi Graeme, thanks for your quick response! I tested that and indeed it works! However, I tested it now on our production Zendesk. It seems for some reason that didn't (still doesn't!) seem to work ...

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• Petri Rossi
• Erstellt 11. Januar 2016 12:00
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1. Community
2. Tips from users - Zendesk Suite
3. CC Customer On All Organisation Requests

Hello,first, thank you guys for sharing a solution to help on a daily recurring task. This would be very valuable for us as our agents are currently adding CCs manually on every ticket on a daily b...

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• Petri Rossi
• Erstellt 11. Januar 2016 10:22
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1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

+1We have a very similar need on a daily basis! Basically this is a very elementary feature that is missing in Zendesk (otherwise Zendesk has worked quite well for our needs). We routinely need to ...

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• Petri Rossi
• Erstellt 21. Oktober 2015 11:32
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