Lou Gallo

1. Community
2. Feedback - Ticketing System (Support)
3. Possibility for end user to download their ticket list

The end user does have an API endpoint that would work.  There are two actually that you can use one is /requests and the other is /organization/:orgid/requests. I have built a proof of concept and...

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• Lou Gallo
• Erstellt 27. April 2023 23:23
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1. Community
2. Zendesk Apps Framework (ZAF) Q&A
3. Getting 426 error

I opened up a ticket on Monday and still have no resolution. I have already talked to Atlassian and thier logs are not even getting hit from thee proxy.. Can I get someone at Zendesk to address thi...

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• Lou Gallo
• Erstellt 23. Mai 2022 17:52
• 0 Stimmen

1. Community
2. Zendesk Apps Framework (ZAF) Q&A
3. Getting 426 error

I am having the same issue.. I have been fighting it now since May 15, 2022.  I have talked to Atlassian and they have not made any changes to TLS since 2021.  I think there is an issue in the prox...

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• Lou Gallo
• Bearbeitet 19. Mai 2022 21:14
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1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

@jordan totally correct. This can be done with the API. I do it for a few rare cases to pass tickets an email just like you can in the ticket UI. I posted this. A while back.

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• Lou Gallo
• Erstellt 23. Juni 2017 13:58
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

@Christopher Hopper To create this you will need to provide a name for the trigger, the rules and the actions as you do in the UI.  In my example I am looking for tags but you can reference the api...

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• Lou Gallo
• Erstellt 24. Februar 2016 16:12
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Like I posted above, I am doing this via the API so it seems the system is already setup to do such a thing.  The issue seems to be in the Edit Trigger UI since it is doing some validation on the f...

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• Lou Gallo
• Erstellt 18. Februar 2016 15:14
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

You can set it by any userid via the API tho.  So you can set it to an end user in the ticket form and via the API but not as a trigger... seems like you need to simplify your field lookup.. Easy f...

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• Lou Gallo
• Erstellt 1. Dezember 2015 23:37
• 0 Stimmen