Andreas Schuster
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Neueste Aktivität von Andreas Schuster-
Andreas Schuster hat einen Kommentar hinterlassen
Oh my god, miracles are indeed happening :)
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Andreas Schuster hat einen Kommentar hinterlassen
Thanks for your comment, i just realized i forgot to update this article, there is much more implemented now with our little colorful friends. 😀 I hope i will have time this week to edit. Best,Andreas
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Andreas Schuster hat einen Kommentar hinterlassen
Hi Mike, thanks for your thoughts about my implementation.I would love to your feedback as soon you've implemented it.Best,Andreas
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Andreas Schuster hat einen Kommentar hinterlassen
Regarding "I want to edit tags", wouldn't it be possible to create custom queries for specific groups of Tags which should be counted as one in insights?
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Andreas Schuster hat einen Kommentar hinterlassen
Hi Dennis, thanks for getting back to me, I am happy that you could achieve what you wanted. In case you've implemented some additional features, feel free to share with us here to make this articl...
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Andreas Schuster hat einen Post erstellt
How emojis will rock your Zendesk 😎😍
At first i was not sure if this is even worth an article, however I am everyday more amused by the usage of our little friends in Zendesk. Where it all started... The story starts almost two year...
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Andreas Schuster hat einen Post erstellt
How to create an auto reply for Facebook
I saw lately a couple of posts here that people are looking for a auto-reply function for the connected Facebook pages.https://support.zendesk.com/hc/en-us/articles/226599587https://support.zendesk...
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Andreas Schuster hat einen Kommentar hinterlassen
I created a workaround for that, so that my agents know that a trigger applied something. I'm using the Tag Warnings app for "updating a ticket".(https://www.zendesk.com/apps/tag-warnings/)Just add...