Giovanni Berthelot

It would be really useful, especially for dynamic contents displayed on support forms when you have checkboxes or field descriptions.

Any existing workaround for that need maybe?

Hello Perry,

Could you please try the following steps ? :

• Go to Zendesk Explore et search for the query you would like to stack
• Click on Edit configuration
• Click on Chart
• Tick the Stacked box

It should work now :) Also, if you want to remove the Row selector, you can easily do it with these steps: 

• Click on Edit configuration
• Click on Row selector
• untick the row selector box

Hi,

On Zendesk explore, I used to be able to decompose a pie chart in smaller chunks in order to be able to dive in a specific part of my product. Once the pie chart was decompose, I was able to use the Filter Other option to refresh my dashboard and focus ONLY on this specific part of my product.

Use Case example

You are running a SaaS platform with different sections product sections.

You've multiple ticket forms, and each ticket forms has sub categories. (Ticket form > Sub category 1 > Sub category 2.)

If you want to dive into the Sub-category 2, you were able to decompose a pie chart to focus your data only on Sub-category 2 information, and then click on filter other to get a dashboard completely filtered on 1 topic.

Now with the new drill-in, I would not be able to decompose data within a visual environment, and i'm not able to filter the board...

The solution currently provided is not efficient and it's a huge step back. If I have 10 forms, with 10 sub categories, I cannot afford to display all the filters at the top of the dashboard. It won't make sense for my stakeholders and for me.

Same here, I think it add complexity to the product and I don't understand the user flow where all the user would have to be listed as "Assignee".

Would it be possible to choose the default value of this?

+1 here. It's a very important feature for all the product with Premium users and clients.