Joe Wang

We'd also like to see an option to include greetings in holiday settings so that Talk greetings can be set ahead of time. As of this post, indicating a holiday in the schedule tab has no bearing on what greetings play to callers. 

Other telephony services have provided the ability to save holiday greetings separately for a few years now. For any modern customer support operating on an omnichannel basis, this gap lags behind Zendesk's otherwise forward-looking features. 

While we don't operate in multiple countries or conduct support in multiple languages, as a US-based business we also find the current process (change Talk greetings on the day of, then change it again after) limiting and tedious.