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Carl West

Beigetreten 16. Apr. 2021

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Letzte Aktivität 29. Jan. 2025

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KommentarAttachments and CCs

We have noticed that the CC's have stopped receiving updates recently.  We have not changed our triggers.

 

The use case we have most often is we want to get a ticket “out of the system” to another member of our organization who is not a Zendesk user.

 

For example, if a sales lead comes in through support, we CC our sales team when we reply to the ticket.  They are not longer receiving these.

 

What changed and what do we need to do to restore?

 

Thanks!

Kommentar anzeigen · Gepostet 29. Jan. 2025 · Carl West

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