Mare Donohue
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Mare Donohue hat einen Post erstellt
Enhanced markdown issue
Agents have copy and paste that contains underscores and the enhanced markdown removes underscores and in some cases changes some text to italics. We know the workaround is Ctrl-Shift-V but this i...
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Mare Donohue hat einen Kommentar hinterlassen
What's the status of this? Undeliverables are not good when they go undetected. Last update that it would be worked on in 2022!
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Mare Donohue hat einen Kommentar hinterlassen
I created an All Agents group and put every agent in that group and added that group id to Targeted Groups. Hidden Groups are all the group ids I want to hide separated with a comma no spaces. I...
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Mare Donohue hat einen Kommentar hinterlassen
Zendesk support got back to me. You have to add the groups you want this to work for to the targeted_group_ids. This wasn't the case for the Assignee Mask app. Since I wanted it to work for all ...
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Mare Donohue hat einen Kommentar hinterlassen
I don't think that is required. The app looks very much the same as Assignee Mask and the only thing I entered were hidden group ids separated by a comma and it worked. But now that I uninstalled...
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Mare Donohue hat einen Kommentar hinterlassen
Strangely I had the Assignee Mask app working to hide groups -- enter group ids you want hidden separated by a comma and it was working. When the Assignment Control app came out I installed that on...
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Mare Donohue hat einen Kommentar hinterlassen
Does it take awhile to update? I assigned some group ids to hide from the assignee menu and they still show. Refreshed and logged out and back in but still not updated. The Assignee Mask app was ...
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Mare Donohue hat einen Kommentar hinterlassen
Thank you -- I searched for an easy way to find the group id and did not find this. I'll look at implementing this Assignee Mask. Any ETA on implementing the native version?
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Mare Donohue hat einen Kommentar hinterlassen
Assignee Mask looks promising but it looks like you need to get into the API just to find a group id to mask -- as it looks like it requires the id rather than the group name. I've never gotten in...
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Mare Donohue hat einen Kommentar hinterlassen
I tried to upload the current private party app but not allowed since it is version 2. I am very interested to know: 1. an ETA for releasing V2? 2. can I be notified when it becomes available? 3. ...