Julio Encinas

1. Account
2. ...
3. General account administration
4. Which time zone does Zendesk use?

"Chat transcript's time zone is always UTC." This is a joke, really ... it causes huge confusion in my clients, because they have to keep calculating the time according to the time zone, since ever...

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• Julio Encinas
• Erstellt 11. März 2021 13:44
• 5 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Timestamp in chat transcript in UTC

I came across the same problem, in contact with the Zendesk chat, and the agent sent me links to discussions that took place in 2018, we are in 2021 and so far no official answer, this is said to b...

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• Julio Encinas
• Erstellt 11. März 2021 13:41
• 1 Stimme

1. Community
2. Feedback - Chat and Messaging (Chat)
3. TIME on chat transcript email is not set to my timezone

I came across the same problem, in contact with the Zendesk chat, and the agent sent me links to discussions that took place in 2018, we are in 2021 and so far no official answer, this is said to b...

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• Julio Encinas
• Erstellt 11. März 2021 13:41
• 0 Stimmen