Swaraj Banerjee

Wow, we also really want this. We have a unique support number for different customers that each map to a unique Brand. We also have one Organization where all users for each customer belong to. There is currently no way to make sure all inbound call tickets are placed under the correct Organization, they are only associated with the Brand.

We really need the ability to set the Organization based on Brand. We can set Brand based on Organization via trigger, why not the other way around?