David Edgson

1. Community
2. Zendesk Suite Q&A
3. Automatically Populate Subject and Description Based on Drop-Down

That's what we do in our zendesk. we hide the subject field and populate it at the point of submitting with values the user entered into other fields. This example creates a subject like "New User ...

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• David Edgson
• Erstellt 3. Mai 2019 20:44
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Automatically Populate Subject and Description Based on Drop-Down

I don't know if you ever got your answer for this, but this is something we did. We hide the Subject field, and code similar to the following to set the Subject value when the user hit's submit on ...

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• David Edgson
• Erstellt 18. Januar 2019 16:10
• 0 Stimmen