Patrick Stewart
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Patrick Stewart hat einen Post erstellt
Export the entire email thread or just every third response
BeantwortetHey everyone. We are using a survey tool named Delighted which creates a Zendesk ticket through the API. If that survey rating is too low, a support rep/manager responds with a standard question li...
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Patrick Stewart hat einen Kommentar hinterlassen
Please allow the reverse order of comments. My entire team would LOVE to adopt workspaces but we are dead set against moving unless we can put new comments at the top and old comments at the bottom...
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Patrick Stewart hat einen Kommentar hinterlassen
Is there a method to only show every 7th day in the selection? My product team wants a filter where they can pick the week of the year to filter down the data. Right now there is a checkbox for eve...
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Patrick Stewart hat einen Kommentar hinterlassen
I don't understand how in a tool as powerful as Explore, and with how important Macros are for support, that there isn't a way to report on that? I know support is keeping track of macro usage beca...
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Patrick Stewart hat einen Kommentar hinterlassen
@... OMG thank you. Yes, flipping the switch on their profile to take away their chat ability immediately kicks them chat. We are a small team of 3 and we cycle chat in different timezones on the w...