Wave Financial Inc.

1. Community
2. Feedback - Ticketing System (Support)
3. Admin tool request: List of suspended users

Hi @..., I see my mistake (I wasn't on the first page of comments) and thanks for the clarification. For anyone who was having the same trouble as me, click here to go directly to that post: https:...

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• Wave Financial Inc.
• Bearbeitet 13. Juli 2022 13:27
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Admin tool request: List of suspended users

Thanks @..., appreciate you getting back to me. Thing is: how would one filter for suspended accounts? You've updated the official response to suggest: Regarding the history of actions on a user o...

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• Wave Financial Inc.
• Bearbeitet 11. Juli 2022 13:38
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Admin tool request: List of suspended users

At present the workaround described in this article results in a timeout error for our account. Are there are any, other solutions available or a more recent update? (the last one is from October o...

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• Wave Financial Inc.
• Erstellt 8. Juli 2022 14:59
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing changes to views pagination and sorting user profile pages

If the intention is to improve functionality, what is your suggestion to identify duplicates? Currently we sort by requester in order to identify duplicate tickets and this change makes that imposs...

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• Wave Financial Inc.
• Erstellt 28. April 2022 16:21
• 19 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Warm Transfer Chats in Agent Workspace

Would love to add my voice here as we have found it significantly improves the experience for our customers to have their current agent remain in chat until it's fully handed off to the new agent. ...

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• Wave Financial Inc.
• Erstellt 24. September 2021 14:04
• 1 Stimme

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Explore report on macro usage

Having to do this through the API is time consuming, and reporting via tags isn't reliable. I would count this as a high value report and would love to see it added!

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• Wave Financial Inc.
• Erstellt 8. Dezember 2019 23:30
• 5 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Allow a trigger to post comment updates

I'm also looking for this feature. There are many cases where we have sent a message to our customers in a trigger and the only way to indicate that it has happened is a tag. I would much prefer to...

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• Wave Financial Inc.
• Erstellt 24. Juli 2019 15:49
• 1 Stimme