Alex Glover

@... - You shouldn't have to set any other relationships first, you should be able to create a link as a parent or child directly. The linked tickets display in the Linkets app on the side panel is based on Zendesk's search API, so sometimes linked tickets will not display immediately. This is because the search data lags behind the transactional ticket data. I would try refreshing after a few seconds to see if that is the case.

@... - Linkets won't address the use case you've described, at least not directly. However, you could achieve what you've described if you set the same tags that Linkets uses (see source) when you create the new ticket via the API. Then you could use Linkets to view these relationships, even though Linkets didn't create the tags. In order to keep the bi-directional relationship, your API call would need to update the original ticket (for example, by setting the `lnkt:blcks:123` tag) and set the tag on the new ticket (for example, setting the `lnkt:blckdby:456` tag). I would recommend playing around with Linkets and examining the tags it creates if you want to explore this workaround further.

Fantastic, glad it fits your use case! I saw the GitHub issue you opened as well (fixed now), please let me know if you think of anything else!

Hey Chao (and other interested parties) - Linkets is now officially published on the app marketplace! This should save you from any installation headaches, and also sets you up to get the latest features and fixes. Let me know what you think!

Regards,
Alex

Hey Chao, that looks correct. Apologies, not sure why the installation is giving you issues. I had another user report a different issue, and unfortunately I haven't been able to reproduce either of your issues in my Zendesk account. That's the bad news - the good news is that I have officially submitted the app to the App Marketplace, so barring any unforeseen issues it should be available soon! I'll post back here if/when it's available.

Thanks for your patience!

Hey Chao -

Sorry it's not working for you. How did you download the zip file from that repo? If you just right click and choose Save As, you'll actually be saving the GitHub web page instead of the zip file itself. You can confirm this by trying to open the file you downloaded (linkets-master.zip) with a text editor.

If you clone the repo, then grab the ZIP file from there, it should work (just tested again to verify). I'll copy the ZIP file somewhere other than GitHub later today to make it more accessible. Let me know if you get it working!

Thanks,
Alex

Hey Chao and others - 

I've written a Zendesk app (Linkets) specifically for this purpose, namely linking tickets with a specific relationship (blocks/blocked by, parent/child, relates to). It isn't published on the Zendesk App Marketplace yet, but you can install it as a "private app" if you want to try it out. 

Here's the GitHub repo, including the ZIP file you can install as a private app - https://github.com/alexdglover/linkets

And here's a quick write-up explaining how it works - http://www.alexdglover.com/linkets/

Let me know if you have any feedback on the app!

Thanks,
Alex