Luke Aleo
Customer service specialist! I love working with Zendesk and finding new ways to serve our customers more efficiently.
-
Gesamtaktivitäten62
-
Letzte Aktivität
-
Mitglied seit
-
Folge ich0 Benutzer
-
Gefolgt von0 Benutzer
-
Stimmen32
-
Abonnements19
Aktivitätsübersicht
Neueste Aktivität von Luke Aleo-
Luke Aleo hat einen Post erstellt
Best way to track multiple values across a custom field
I would love some feedback on how we could better track store numbers in our tickets. Situation: We work with many retailers and track tickets across their stores. Some tickets may reference a sing...
-
Luke Aleo hat einen Kommentar hinterlassen
I used a placeholder {{ticket.ticket_field_option_title_<field ID number>}} to show content from a Multi-Select Dropdown. The ticket itself looks fine, but when I search for it the results are show...
-
Luke Aleo hat einen Kommentar hinterlassen
My profile picture appeared on another agents CC picture. The other agent does not have my picture set up for their profile, but somehow my picture was appearing only on their CC section. After a b...
-
Luke Aleo hat einen Kommentar hinterlassen
Is there a way to add a Task Due Date based on a trigger? I know we can set the expectations for completion based on the SLA, but it would be nice to see more interaction with this Due Date feature.
-
Luke Aleo hat einen Kommentar hinterlassen
Team members here have been receiving this notice as well.
-
Luke Aleo hat einen Kommentar hinterlassen
I want to confirm that nothing will change if I don't update my Triggers or Automations with the new code for Simplified Threading. This is not some type of update that is being implemented onto th...
-
Luke Aleo hat einen Kommentar hinterlassen
We had created many groups when we first started using Zendesk, but we have since refined our groups. When using Zendesk Explore we can still see these old groups which have been deleted. Is there ...
-
Luke Aleo hat einen Kommentar hinterlassen
We are receiving Suspended tickets with attachments. When someone with the Agent role tries to recover the ticket they are not able to download the attachments. It seems that only Admin role users ...
-
Luke Aleo hat einen Kommentar hinterlassen
Thank you for the great macro. We have a Support Group that has both the Agents and Team Leaders within it. The Team Leads are our first level of escalations and are not in a separate group. I was ...
-
Luke Aleo hat einen Kommentar hinterlassen
If I forward the email into Zendesk then all those that are in the TO or CC field would receive the email message. Every time I forward the ticket in with extra text above the Forwarded message it ...