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Gabriele Biella

Beigetreten 16. Apr. 2021

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Letzte Aktivität 26. Mai 2023

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KommentarSecurity and user access in Zendesk Support

Hi,

I'm using the Audits API to fetch some data from the "history".

But, when a ticket is created from the WhatsApp channel the "history" field is empty.

I expected to find at least the first message from the customer who contacted the helpcenter via WhatsApp.

It seems that the conversation data is added to the history only after the agent modifies the ticket, is correct? is this the correct behavior?

Thanks

 

Kommentar anzeigen · Gepostet 25. Jan. 2023 · Gabriele Biella

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KommentarManaging users in Sell

Hi, are there any methods in Sell API to read/manage "team structure" (user hierarchy)?

I couldn't find them in the documentation.

Kommentar anzeigen · Gepostet 26. Apr. 2022 · Gabriele Biella

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KommentarHow to get help with the sales CRM

Hi, are there any methods in Sell API to read/manage "team structure" (user hierarchy)?

Kommentar anzeigen · Gepostet 26. Apr. 2022 · Gabriele Biella

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Community-Kommentar Developer - Zendesk SDKs

Hi, I've the same problem (I followed the instructions)

Request URL: https://id.zopim.com/authenticated/web/jwt
Request Method: POST
Status Code: 400
Remote Address: 107.23.111.133:443
Referrer Policy: no-referrer-when-downgrade

Response:

{
"success": false,
"error": "failed to validate claims"
}

Kommentar anzeigen · Gepostet 26. Okt. 2021 · Gabriele Biella

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KommentarWeb Widget (Classic) documentation

Hi,

I created the jwt token as described but I get this error:

{
"success": false,
"error": "failed to validate claims"
}

an example of JWT content is:
{
"name": "myemail@email.com",
"email": "myemail@email.com",
"iat": 1635258312,
"external_id": "9763877",
"exp": 1635258612
}

 

 

Kommentar anzeigen · Gepostet 26. Okt. 2021 · Gabriele Biella

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