Amber Pospiech

1. Community
2. Feedback - Voice (Talk)
3. option for talk agents to set status

I agree, please add the functionality to create custom statuses other than the online, offline, and agent wrap-up. 

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• Amber Pospiech
• Erstellt 8. November 2018 16:45
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1. Community
2. Zendesk on Suite best practices
3. Zendesk on Zendesk: Using a Play button-centered workflow

Can you tell me how you get the escalation metric that is shown above? 

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• Amber Pospiech
• Erstellt 19. April 2018 21:51
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