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Luis Freitas

Beigetreten 16. Apr. 2021

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Letzte Aktivität 11. Sept. 2024

Folge ich

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KommentarWorkflow best practices and recipes

This all makes sense to me but I would like to target “Specific email addresses” as VIP's, not an entire email domain. My goal is to create a trigger when we receive an email from a specific email address.

 

Is it possible to do?

Kommentar anzeigen · Gepostet 11. Sept. 2024 · Luis Freitas

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Community-Kommentar Feedback - Voice (Talk)

Tommy this seems above my head, at your convenience can you provide more granular instructions?

Alos any way you can share the results of the google sheet or copy it to a new shared sheet removing agent names id that is a concern?

Thanks!

Kommentar anzeigen · Gepostet 15. Aug. 2022 · Luis Freitas

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Community-Kommentar Feedback - Reporting and analytics (Explore)

Thank you!

Kommentar anzeigen · Gepostet 01. Aug. 2022 · Luis Freitas

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Community-Kommentar Feedback - Reporting and analytics (Explore)

Karen Hynes - Following up on this...thx!

Kommentar anzeigen · Gepostet 17. Mai 2022 · Luis Freitas

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Community-Kommentar Feedback - Reporting and analytics (Explore)

Karen Hynes - Is there an update available or has the addition of this ZenDesk functionality been replaced by https://www.tymeshift.com/ ?

Tymeshift is not cheap 

Thanks!

Kommentar anzeigen · Gepostet 13. Mai 2022 · Luis Freitas

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Community-Kommentar Feedback - Voice (Talk)

These guys offer everything ZenDesk should be including for their Talk customers. 

https://www.tymeshift.com/

I am meeting with them tomorrow

If a 3rd party can do it, why isnt ZenDesk offering it? 

Kommentar anzeigen · Gepostet 12. Apr. 2021 · Luis Freitas

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Community-Kommentar Feedback - Voice (Talk)

I find it terribly disappointing that this issue has been discussed for over three years, and nothing has been done… The data is already being collected so how has this feature not been pushed out yet?

Kommentar anzeigen · Gepostet 16. Okt. 2020 · Luis Freitas

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