Deb Kaseman

1. Community
2. Feedback - Ticketing System (Support)
3. Improved search for deleted tickets

Searching through suspended tickets would be much easier if there were search criteria, such as by email address or date. I'm spending hours scrolling through suspended tickets trying to locate ema...

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• Deb Kaseman
• Erstellt 1. März 2023 21:20
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Tickets re-opened without comments by customer

Our team has the same issue, but the comments "are there" - just not in the body of the email. They can be seen under "Interactions" in the new agent workspace. If you refresh the page, the comment...

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• Deb Kaseman
• Erstellt 21. Juli 2022 20:14
• 0 Stimmen

1. Agent guide
2. Ticket basics
3. About the Zendesk Agent Workspace

We've recently switched to the new agent workspace and it's actually slowing down our productivity. It seems that when a ticket is reopened, the customer's reply shows up in the last interaction, b...

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• Deb Kaseman
• Erstellt 28. Juni 2022 20:37
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Recieving a message for unknow reason

We're getting this same error - No app before the error: An app has timed out and has prevented the submission of the ticket. For more information, please contact your Zendesk administrator

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• Deb Kaseman
• Erstellt 6. Juni 2022 13:29
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Set filters on Scheduled Dashboards

Scheduling daily reports used to be so easy in Insights. With Explore, I now have to generate each daily report, every single day. Takes up a lot of my time setting up and emailing. Would love to s...

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• Deb Kaseman
• Erstellt 4. August 2021 19:48
• 1 Stimme

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Proactive Greeting with Pre Chat Form

The contacts we make using the proactive trigger "think" that we know who they are already. Having to ask for their name or email would be super helpful in expediting their requests. Would love to ...

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• Deb Kaseman
• Erstellt 4. September 2019 17:14
• 2 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Ability for admins to logout agents

We could really use this tool as well. Agents have so much information that they are giving/receiving that they often forget to log out or go invisible. Other users and managers need to know who is...

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• Deb Kaseman
• Erstellt 20. Februar 2019 16:46
• 1 Stimme