CloudBringersSupport

1. Community
2. Feedback - Ticketing System (Support)
3. Disable / Un-check 'Create follow-up' option

Frankly, this should be a direct toggle within Zendesk itself. "Disregard email reply if ticket is closed." Secondarily it would be nice to have a message that can be automatically replied back to ...

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• CloudBringersSupport
• Erstellt 14. Juli 2017 16:14
• 6 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

I'm 100% on board with Zach's comments. I am extremely confused why as an agent I can manually add a CC to anyone without issue, yet the same functionality cannot be added via a trigger. There are ...

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• CloudBringersSupport
• Erstellt 26. Oktober 2015 19:39
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

@Jake - If you want to tie it to the actual user record then the implementation is even simpler. We've done this for several months through an API trick but we are afraid to disclose it because you...

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• CloudBringersSupport
• Erstellt 26. Oktober 2015 16:23
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

@Jake - Why would we wind up with more triggers than we already have. I may be speaking out of turn but I assume for most people 99% of the triggers they already have are exactly what we want, we c...

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• CloudBringersSupport
• Erstellt 23. Oktober 2015 22:44
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

@Erin, It's strange you are asking for use cases... the fact of the matter is that it doesn't matter. This is a feature everyone is clamoring for (just look at the number of comments in this thread...

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• CloudBringersSupport
• Erstellt 19. Oktober 2015 17:48
• 3 Stimmen