Hans Latour

Is there any news about this item? In our implementation bounces are NOT even sent to the "Suspended folder". So we frequently check the original mailbox to find those mails. 

So many requests for a feature. I contacted my accountmanager, he made inquirements to the development department  of Zendesk and the answer was that it is NOT even on the roadmap. Unbelievable that they don't listen to the wishes of their customers. 

@Christian

>> Why do you restrict content so that users can only view content for the product they purchased? Is that because they really shouldn't see it or is it because it just creates a better experience that your end-users don't see content for products they have not purchased?

Bit difficult to explain. Endusers have tags/labels representing what product(s) they use. Seperate products sometimes do have specific information and it is NOT wanted users see information of other products. 

>> What is the content of the article you want to share? Why is it the exact same content for these different users who have purchased different products?

Products do have same instruction in general but have a few differences.

Another solution (for my problem) would be to extend the use of labels to restrict users for articles (now its only possible to restrict sections).

In the above example the content would be as follow:

Section A and B are restricted for users with labels "product_A" or "product_B".

Articles are:

A1 and A2 (take the rights from the section)

A3 restricted for label "product_A" only

B3 restricted for label "product_B" only

Like this every users "sees" the right articles.

My guess is that this is a bit more complex and not so broadly wished by other users, but I couldn't resist .... :-)

Hi Christian, here we go with an example: 

Enduser 1 uses product A (and has label "product_A")

Enduser 2 uses product B (and has label "product_B")

The section about product A is restricted to endusers with label "product_A" and has 2 articles which have the same information as for product B and 1 articles which is specific for product A.

The section about product B is restricted to endusers with label "product_B" etc...

As follows:

Section A has 3 articles A1, A2 and A3 

Section B has 3 articles B1 (copy of A1), B2 (copy of A2) and B3 

We now have to copy/paste articles and have to maintain them synchrone which is "dangerous" as you can understand.

So if we could use article A1 and A2 more times in other sections .... [happy_face] 

+1 for me too.

My use would be as follow. We have several sections which are restricted to certain labels. Some articles are the same for more than one section, other articles are special for the section. That is why I would be glad to be able to show articles in more sections.

What do I do wrong? I still see the view without "folders"