Hans Latour

1. Community
2. Feedback - Ticketing System (Support)
3. Notify agent if requester email is bounced or rejected

Is there any news about this item? In our implementation bounces are NOT even sent to the "Suspended folder". So we frequently check the original mailbox to find those mails. 

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• Hans Latour
• Erstellt 15. August 2017 10:03
• 2 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

So many requests for a feature. I contacted my accountmanager, he made inquirements to the development department  of Zendesk and the answer was that it is NOT even on the roadmap. Unbelievable tha...

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• Hans Latour
• Erstellt 10. August 2017 21:13
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

@Christian >> Why do you restrict content so that users can only view content for the product they purchased? Is that because they really shouldn't see it or is it because it just creates a better ...

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• Hans Latour
• Erstellt 22. März 2017 09:29
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

Another solution (for my problem) would be to extend the use of labels to restrict users for articles (now its only possible to restrict sections). In the above example the content would be as foll...

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• Hans Latour
• Erstellt 21. März 2017 15:54
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

Hi Christian, here we go with an example:  Enduser 1 uses product A (and has label "product_A") Enduser 2 uses product B (and has label "product_B") The section about product A is restricted to end...

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• Hans Latour
• Erstellt 21. März 2017 15:45
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

+1 for me too. My use would be as follow. We have several sections which are restricted to certain labels. Some articles are the same for more than one section, other articles are special for the s...

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• Hans Latour
• Erstellt 21. März 2017 13:05
• 1 Stimme

1. Community
2. Zendesk Suite Q&A
3. Views - Folders

What do I do wrong? I still see the view without "folders"  

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• Hans Latour
• Erstellt 22. Februar 2017 07:39
• 0 Stimmen