Óskar Ómarsson

1. Community
2. Feedback - Ticketing System (Support)
3. View PDF's without having to download the file

Any feedback on this from a Zendesk Support PM? This is annoying our customer service agents, they work with a lot of pdfs on daily basis and it would be great if Zendesk wouldn't force a certain b...

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• Óskar Ómarsson
• Erstellt 4. November 2022 09:52
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Role Permissions for Groups and Organizations

Appreciate the feedback Alina Wright I just find my self wonder more and more how Zendesk prioritise these issues as while fundamental issues like this go untouched for the better part of a decade ...

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• Óskar Ómarsson
• Erstellt 28. September 2022 12:01
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Role Permissions for Groups and Organizations

This is needed, in my mind this it is very strange that these two are interlocked, it is easy to imagine that you would want agents to keep organizations up to date while you would only want admins...

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• Óskar Ómarsson
• Erstellt 27. September 2022 09:30
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Show Requester's Email on the Ticket

Would be great to get a feedback on this from Zendesk. Zendesk really should strive to make their software as secure as possible and not showing the email address in FROM is a very strange idea, th...

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• Óskar Ómarsson
• Erstellt 27. Mai 2022 14:35
• 1 Stimme

1. Support
2. ...
3. General questions and issues about tickets
4. How can I view tickets I follow?

Still waiting on this one, just wanted to report another use case for this. In our organisation we need input from employees in different departments that have no need to be a full agent in Zendesk...

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• Óskar Ómarsson
• Erstellt 8. April 2022 11:03
• 0 Stimmen

1. Agent guide
2. Ticket basics
3. Using the context panel

Dane this isn't really true, there are cases where this context panel will be closed and will remain such until the agent opens it up again manually.Even if that would work perfectly, that doesn't ...

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• Óskar Ómarsson
• Erstellt 29. März 2022 13:31
• 1 Stimme

1. Agent guide
2. Ticket management
3. Creating a follow-up for a closed ticket

Hi, I just wanted to check back in with you guys and see if anything has changed, I would love to be able to resume conversations in closed tickets. Having the whole message history still in the co...

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• Óskar Ómarsson
• Erstellt 28. Januar 2022 14:32
• 0 Stimmen

1. Agent guide
2. Ticket basics
3. Using the context panel

@... I just wanted to leave my feedback on this, first of all this option just isn't persistent. Secondly even though this option would persist properly this isn't enough. Steps to reproduce that t...

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• Óskar Ómarsson
• Erstellt 13. Januar 2022 20:58
• 2 Stimmen

1. Zendesk updates
2. What's New in Zendesk
3. What's new in Zendesk: January 2022

Wish the "Context panel" settings would allow me to default this to open for all agents. Would really help bringing previous interactions to the agents attention.

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• Óskar Ómarsson
• Erstellt 13. Januar 2022 20:37
• 1 Stimme