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Are there any updates on this at all? At the moment we are in a quick expansion of our ZD users and we do not want every agent who uses ZD to be able to listen to calls. It would be ideal if only T...
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Thank you for the update Neil. Sounds like a lot of useful changes are coming up which will be great. I will try making some additional changes and create some new groups for the time being. Che...
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Neil Weldon I would agree with Katie here. The information you're referring to in relation to the routing we already have set up. What I would like is for my supervisors to be able to stay online f...
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Hi, This is great. I do have a question thoguh. I have 2 agents who are in quite varied roles and they will frequently move in and out of groups. Is there a way we can keep them in all groups but o...
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Thanks @Samuel, I will check it. I think I may have found the answer to it through here https://support.zendesk.com/hc/en-us/articles/4408821080090-Why-were-tickets-randomly-reassigned- . Since th...