Josef A

1. Community
2. Feedback - Voice (Talk)

Post Title:  Single group routing  Feature Request Summary:  Allowing agents to be part of multiple groups for ticket purposes but only one group for voice purposes. Description/Use Cases:  If a...

• Josef A
• Erstellt 1. Dezember 2021 05:13
• 6 Follower
• 10 Kommentare
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)

I am hoping that someone might know what is going on with my tickets. I have one agent for whom, when a customer responds to a ticket they've solved, the response is being assigned to another agent...

• Josef A
• Erstellt 25. November 2021 20:52
• 2 Follower
• 2 Kommentare
• 0 Stimmen