Alex McFarlane
-
Gesamtaktivitäten21
-
Letzte Aktivität
-
Mitglied seit
-
Folge ich0 Benutzer
-
Gefolgt von0 Benutzer
-
Stimmen3
-
Abonnements6
Kommentare
Neueste Aktivität von Alex McFarlane-
Ethan - ticket subjects are showing for us since logging on this morning (we're in the UK) Have quickly looked through settings and I haven't spotted any configuration for this yet.
-
Well done Zendesk - subject title is back on ticket tabs
-
Hi Marine. No, the article does not help. Following these instructions to allow agents to amend ticket subjects then blocks customers from seeing those subjects, leading to meaningless ticket su...
-
Our agents have long been able to edit ticket titles, in order to give them a name which is suitably descriptive and which distinguishes them from other tickets. Since enabling the new agent interf...
-
Has something changed recently around this? Our agents have long been able to edit ticket titles, in order to give them a name which is suitably descriptive and which distinguishes them from other...
-
Thanks - it appears we will need to do this. I think the option to only allow agents to add CCs was there for a good reason and it is a pity to see it has been removed. We would have liked to have...
-
We used to be able to prevent external users from adding CCs to a ticket. Is that no longer possible? We've found that allowing CCs to add further CCs can lead to data breaches.
-
I raised a ticket with Zendesk to ask when the option to show ticket subject on the tab would be implemented, given that they had already committed to doing this (https://support.zendesk.com/hc/en-...
-
from https://support.zendesk.com/hc/en-us/articles/5052137058330: "We will not force Agent Workspace upon you until it’s in a better state for you to thrive in." Does this mean we will have the opt...
-
This is basic functionality, but it's only available on the most expensive pricing tier. Is there any solution planned for your 'most popular' pricing tier?