Cory Katz

@... - 

your code looks good.  I use the following and it's working for me:

$('#request_description').val('See details in the fields to the left'); // autofill description

have you played around with the description value?  maybe it needs to be longer than a couple words, although i doubt as i've received tickets with just a period in the description i think.

@... that worked thank you! 

i was able to also hide the attachment upload section with the following:

$('.form-field label:contains("Attachments")').hide(); // Hide label for Attachments
$('#upload-dropzone').hide(); // Hide upload box for Attachments

is there a way to also hide the CC field and the Attach a file section?  i played with the following code but it doesn't seem to remove the CC and Attach file, just the subject and description:  

var ticketForm = location.search.split('ticket_form_id=')[1];

if(ticketForm == 360001296612) {
$('.form-field.request_subject').hide(); // Hide subject
$('.form-field.request_description').hide(); // Hide description
$('.form-field.request_collaborators_').hide(); // Hide CCs
$('.form-field.request-attachments').hide(); // Hide attachment upload
$('#request_subject').val('New update ticket form request'); // autofill subject
$('#request_description').val('See details in the fields to the left'); // autofill description
}

Any chance there has been an update on this?  I tried to use notifications and triggers to generate a new ticket, but it always gets snagged in Suspended because zendesk sees the requester as it's own email.