Marissa Zugec, pmp

1. Community
2. Feedback - Help Center (Guide)
3. Ability to export filtered list of articles from Manage articles

Our team would also like to be able to report in Guide with more flexibility on what criteria and content to show, such as pulling a view/list of articles by creator/editor, dates, including tags, etc

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• Marissa Zugec, pmp
• Erstellt 1. April 2020 17:01
• 1 Stimme

1. Community
2. Feedback - Help Center (Guide)
3. Add Submit A Request for Agents

I want to vocalize again for this request that we are in need of a solution for agents submitting tickets, This need has not changed, and we continue to see others on the request that are in the sa...

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• Marissa Zugec, pmp
• Erstellt 26. August 2019 13:29
• 1 Stimme

1. Community
2. Feedback - Help Center (Guide)
3. Add Submit A Request for Agents

Checking to see if this has been promoted for development yet? if not, will this be added for consideration in the near future? 

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• Marissa Zugec, pmp
• Erstellt 22. Mai 2019 16:53
• 2 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Add Submit A Request for Agents

Agree with Scott Patterson's comment, this was worded well, in that we need the same functions:  Another reason for us is with automation of tickets flowing between two Zendesk instances with shari...

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• Marissa Zugec, pmp
• Erstellt 9. April 2019 13:27
• 2 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Add Submit A Request for Agents

Sending in my vote on this- my use case is the same as all others mentioned- we need to allow internal staff to submit tickets - viewed as the end user.     

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• Marissa Zugec, pmp
• Erstellt 13. März 2019 16:42
• 0 Stimmen