Edmund Eng

Hi Wes,

Your recommendation to move the JS code to below the $(document.ready) function worked.  Thank you for your guidance.  The notification banner is gorgeous!

A follow-up question if you don't mind.

After entering one and two notifications, I noticed the notification banner's close button "X' at the upper right corner disappeared (see screenshot).  I saw the "X" when the page/notification first loads, but then disappears.

Tried clearing cache and using Chrome and Firefox on Mac.

Have you seen that before? 

 

 

 

 

 

Hi Wes,

Great work on this notification banner and your very clear instructions.  It's exactly what I was looking for!

Need some assistance though.  I added the notification code to my Help Center Professional Plan, and notifications doesn't seem to be working.  The notification banner does not appear after creating an article with the tag "bigalert" (I changed the label)

   $.get( "https://helpcentral.zendesk.com/api/v2/help_center/articles.json?label_names=bigalert" ).done(function( data ) {

 

I'm currently in the process of preparing for the migration from Web Portal to Help Center (I know, I'm late to the party).

Is the notification banner not appearing because my Help Center instance is still in "Setup Mode"?