Melony Young
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Melony Young hat einen Post erstellt
Can Guide articles be marked as "favorites"?
Can Guide articles be marked as "favorites"? Some of my agents would like quick access to the articles they use most.
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Melony Young hat einen Kommentar hinterlassen
Are there plans in the future to be able to change the layout of the agent workspace so that phone apps don't hide the User Data section?
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Melony Young hat einen Kommentar hinterlassen
Hilary, The whole point is that I don't want to have to select the dates on every tab. It's time consuming and if I forget, I'm reporting the wrong numbers.
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Melony Young hat einen Post erstellt
Explore "Flaw"
When using Explore for reports, it is very frustrating that my date range doesn't transfer to different tabs. Since I can't see my satisfaction scores on the same page as agent activity, it would b...