Tara Astbury

1. Community
2. Feedback - Community Forums (Gather)
3. The ability to merge community posts

This feature is desperately needed for our group. I'm having a hard time justifying to our mgmt team why we keep the zendesk products without this basic functionality that it is severely lacking. d...

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• Tara Astbury
• Erstellt 31. Januar 2020 13:24
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Random Satisfaction Surveys - Set Sampling Rate

Agreed, would love this feature. we will not use sat surveys the way the functionality exists. we have a separate survey that we send out quarterly using survey monkey.

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• Tara Astbury
• Erstellt 22. November 2017 14:59
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Ticket export tool for End-users (Export tickets by organization)

Agreed, was very disappointed to see this wasnt an option. apparently this has been requested often.  @Zendesk Moderator - can you at least let us know if this is on the plan???

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• Tara Astbury
• Erstellt 8. November 2017 20:17
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Customize Status Field Values

Agreed - I'm working with the trial trying to understand how to implement but the lack of customizing status's is making this difficult to match our processes. Especially considering we are going t...

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• Tara Astbury
• Erstellt 22. August 2017 17:13
• 2 Stimmen