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Lori Anne Graziano

Beigetreten 05. Mai 2021

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Letzte Aktivität 17. Okt. 2024

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KommentarViews, ticket status, and ticket fields

My team and I have noticed the same thing the past 2 days.  We are seeing more then the limited 12 views.  ZD what are the options now/what is the limit?  and how can you set a limit?

Kommentar anzeigen · Gepostet 10. Okt. 2023 · Lori Anne Graziano

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Community-Kommentar Feedback - Ticketing system (Support)

My company's instance was recently switched to Agent workspace (no choice) and the latest message at the bottom does not make sense to me nor my whole team.  In reviewing the threads, this has been a complaint for over a year now.  When will you be adding the option for your client's to make the decision as to where the latest messages are placed?

Kommentar anzeigen · Gepostet 17. März 2023 · Lori Anne Graziano

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KommentarCustomer management and profiles

no, we have not upgraded or downgraded our plan nor make permission changes.  I did have to give the agents access to all tickets as a workaround so they can perform their job and add new users as needed but this is not ideal.  thanks

Kommentar anzeigen · Gepostet 22. Juni 2022 · Lori Anne Graziano

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KommentarCustomer management and profiles

Hello - I have not made any changes for years on access levels for our agents and now they are having issues adding end users.  What has Zendesk changed?

Kommentar anzeigen · Gepostet 21. Juni 2022 · Lori Anne Graziano

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KommentarCustomer management and profiles

Hello - My Agents can no longer add End-Users - per the above - there is a note that Agents with restricted ticket access can't create or edit end users.  - when did this change as they were able to do so previously and they did not have access to All Tickets

Note: Agents with restricted ticket access (that is, access set to anything other than All tickets) can't create or edit end users using the steps in this article.

Kommentar anzeigen · Gepostet 25. Apr. 2022 · Lori Anne Graziano

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