Vor Kurzem aufgerufene Suchen


Keine vor kurzem aufgerufene Suchen

TradeSmith Support's Avatar

TradeSmith Support

Beigetreten 05. Mai 2021

·

Letzte Aktivität 08. Sept. 2023

Folge ich

0

Follower

1

Gesamtaktivitäten

16

Stimme

1

Abonnements

7

AKTIVITÄTSÜBERSICHT

Neueste Aktivität von TradeSmith Support

TradeSmith Support hat einen Kommentar hinterlassen

Community-Kommentar Feedback - Ticketing system (Support)

We would like to see this feature returned as well.   Is there any consideration being given to bringing back the ability to sort by subject on the ticket view?

Kommentar anzeigen · Gepostet 08. Sept. 2023 · TradeSmith Support

0

Follower

0

Stimmen

0

Kommentare


TradeSmith Support hat einen Kommentar hinterlassen

Community-Kommentar Feedback - Ticketing system (Support)

+1 - Following this thread.  We could use this feature as well. 

Kommentar anzeigen · Gepostet 22. Feb. 2023 · TradeSmith Support

0

Follower

1

Stimme

0

Kommentare


TradeSmith Support hat einen Kommentar hinterlassen

KommentarAdditional ticket channels

I have submitted this feedback item.

Kommentar anzeigen · Gepostet 27. Okt. 2022 · TradeSmith Support

0

Follower

0

Stimmen

0

Kommentare


TradeSmith Support hat einen Post erstellt

Post Feedback - Ticketing system (Support)

Feature Request Summary: 

We would Admins to have the ability to change Agent Status if the agents forget to go offline when not available, in Omnichannel

Description/Use Cases: 

If an agent forgets to change their status and they are out of the office, Omnichannel will still route tickets to them.   We can reassign these tickets, but they will be routed more based on the rule as long as they are online.   We would like to have the ability as admins to change their status if necessary. 

Business impact of limitation or missing feature:

Agents could be assigned tickets when they are not monitoring their required attention queue.  This could result in a delay in response to our customers.   In addition, it takes extra time for the admin to monitor the queue and reassign tickets that are assigned in error. 

Other necessary information or resources:

Gepostet 27. Okt. 2022 · TradeSmith Support

23

Follower

22

Stimmen

18

Kommentare


TradeSmith Support hat einen Kommentar hinterlassen

KommentarAdditional ticket channels

Thank you Dave.  Is this on the path to be developed?  I would think that there would be others who would be interested in this feature.  

Kommentar anzeigen · Gepostet 25. Okt. 2022 · TradeSmith Support

0

Follower

6

Stimmen

0

Kommentare


TradeSmith Support hat einen Kommentar hinterlassen

KommentarAdditional ticket channels

Is there a way for an admin to change an agent's status?   For example, if an agent forgets to change their status before they sign off and they are off the next day, we want to be able to change them to offline to prevent further tickets from routing to them.  

Kommentar anzeigen · Gepostet 24. Okt. 2022 · TradeSmith Support

0

Follower

7

Stimmen

0

Kommentare


TradeSmith Support hat einen Kommentar hinterlassen

KommentarRouting

We are using Live Chat and messaging.  Will Omnichannel work then for the messaging and emails, but not the Live Chats?  

Can Live Chat co-exist with Omnichannel?  

Kommentar anzeigen · Bearbeitet 18. Okt. 2022 · TradeSmith Support

0

Follower

0

Stimmen

0

Kommentare


TradeSmith Support hat einen Kommentar hinterlassen

Community-Kommentar Feedback - Ticketing system (Support)

I know this was planned for development late 2021 based on Nicole's update.  Do we have any updates on when this functionality might be released?  

Kommentar anzeigen · Gepostet 17. Okt. 2022 · TradeSmith Support

0

Follower

0

Stimmen

0

Kommentare