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Sarah Sabater

Beigetreten 06. Mai 2021

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Letzte Aktivität 27. Okt. 2021

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KommentarBuilding reports

Not sure I saw an answer on this question .. but I actually had the same question, how can I recreate the metric displayed in Agent Activity of Talk Dashboard using Explore?

I'm assuming this is different than call legs - since it's the leg level vs. individual calls. I'm trying to understand why we see agents with missed call legs in the hundreds but show missed call total for a single day as 0. 

Kommentar anzeigen · Gepostet 25. Sept. 2021 · Sarah Sabater

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KommentarAdditional ticket channels

Is it possible to place an outbound call while you're currently on a call with an agent?

The screenshot in the last section of this article is of the "old" lay out of the comments field and the option to "Place Call" is not available within a ticket in workspace. 

Kommentar anzeigen · Gepostet 21. Aug. 2021 · Sarah Sabater

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KommentarTeam members and groups

There is a double negative in the statement calling out a critical piece  in this guidance. 

It's imperative that we downgrade first and then suspend:

Note: Suspending an agent's profile will not not automatically remove them if the number of agent seats is decreased. You must downgrade the agent first.

 

Kommentar anzeigen · Gepostet 30. Apr. 2021 · Sarah Sabater

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KommentarUsing themes and customizing your Help Center

Is there is there a way to modify the template so that agents can view the labels?

Kommentar anzeigen · Gepostet 04. März 2021 · Sarah Sabater

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