Ellen James

1. Community
2. Feedback - Ticketing System (Support)
3. Random Satisfaction Surveys - Set Sampling Rate

It's great to hear that Zendesk are finally starting to listen to the feedback on this item.  I'm sure that there are already plenty of examples in this thread that the product management team can ...

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• Ellen James
• Erstellt 29. September 2017 09:03
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Random Satisfaction Surveys - Set Sampling Rate

This is a much needed feature!  I want to control the number of surveys being sent to our customers, and who receives them to prevent survey fatigue.  For example, I'd like to be able to send a sur...

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• Ellen James
• Erstellt 13. September 2017 09:39
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. SLA Alerting in Minutes

I can't stress how much we need this functionality.  Having recently implemented Zendesk, this is the only area that we feel is lacking and doesn't meet our needs.  SLA management was a really big ...

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• Ellen James
• Erstellt 30. Mai 2017 07:39
• 2 Stimmen