Dominic
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Dominic hat einen Kommentar hinterlassen
Many thanks, the second one worked 🎉 🤜
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Dominic hat einen Kommentar hinterlassen
Hi Andrey, Alright, I'm trying an easier approach I will assign a ticket via a trigger that will put a tag "email_signature" {% if {ticket.tags} contains 'email_signature' %}{{dc.agent_signature}}{...
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Dominic hat einen Kommentar hinterlassen
No ideas? 😔
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Dominic hat einen Kommentar hinterlassen
Hi Andrey, Sorry to reach out with this. I'm stuck again. I need to create a condition along these lines: - if a ticket comes in via email, display a message. - If the ticket requester is part of ...
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Dominic hat einen Kommentar hinterlassen
Done!
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Dominic hat einen Kommentar hinterlassen
All good, many thanks for your help, Andrey! You're a champ! Cheers, Dominic
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Dominic hat einen Kommentar hinterlassen
Tried it the exact way you wrote it and it says this: Liquid Liquid error: Unknown operator =
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Dominic hat einen Kommentar hinterlassen
Hi Andrey, I'm using the following code in the app configuration: {% if ticket.via == 'mail' %} {{dc.agent_signature}} {% else %} {% endif %} But it's not working. Any idea what I'm doing wrong?...
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Dominic hat einen Kommentar hinterlassen
Hi Andrey, Many thanks for the quick response! Just to confirm, there's no way we can automate directly from the agent signature? Reason for asking is because the app seem to need to be manually ac...
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Dominic hat einen Post erstellt
Agent Signature based on ticket channel
BeantwortetHi Community, I’m trying to set an agent signature based on the channel that the ticket came from. I know that there’s no way to check for channels with Liquid Markup, but I was hoping there wo...