Yaniv Dayan

1. Community
2. Zendesk Suite Q&A

Hi, Working with Grammarly (Chrome extension), I can fix mistakes in the reply dialog. However, in the side conversation. It marks the errors but does not apply the changes after you hover > select...

• Yaniv Dayan
• Erstellt 14. September 2021 22:06
• 4 Follower
• 5 Kommentare
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A

Hi Zendesk Gurus, For situations where clients did not pay maintenance or having a temporary situation that requires the agents' attention, we would like to add a popup warning message on the organ...

• Yaniv Dayan
• Erstellt 4. August 2021 23:49
• 4 Follower
• 2 Kommentare
• 1 Stimme

1. Community
2. Zendesk Suite Q&A

Hi, We found that it is impossible to map the organization field with Jira customer's company field. Therefore, we've been trying to update a custom ticket field (String) with the Client's Org. fie...

• Yaniv Dayan
• Erstellt 17. Mai 2021 02:34
• 3 Follower
• 2 Kommentare
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)

Hi, Current;y, a Once a Side conversation is updated, it does not update the ticket’s status. We wish to have a visual notification within Zendesk UI that a side conversation was updated, without o...

• Yaniv Dayan
• Erstellt 3. Dezember 2020 20:54
• 6 Follower
• 9 Kommentare
• 3 Stimmen

1. Community
2. Feedback - Ticketing System (Support)

Hi,  “Using the Mail API to update ticket properties from your inbox” – We wish to be able to remove a follower from the ticket using Zendesk Mail API (for example #unfollow user11@myemail.com to r...

• Yaniv Dayan
• Erstellt 3. Dezember 2020 20:50
• 5 Follower
• 2 Kommentare
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)

Hi, Forwarding an email that has CCs from Outlook to ZD, a ticket is created with the ‘To’ person, but without the CCs. We should then have to manually add the CCs.   Steps to reproduce: Outlook >...

• Yaniv Dayan
• Erstellt 3. Dezember 2020 20:47
• 10 Follower
• 4 Kommentare
• 7 Stimmen

1. Community
2. Feedback - Ticketing System (Support)

Hi,   Looks like a new bug:  A Mentioned agent is not added to the Followers list under Internal Note. After that, the agent cannot be mentioned and added in the Public reply as-well. Steps to repr...

• Yaniv Dayan
• Erstellt 12. November 2020 23:52
• 4 Follower
• 3 Kommentare
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)

Hi, In certain lighting during the day or when adjusting the screen to warm colors, there is almost no difference between the light-pitch background of the internal note and the white background of...

• Yaniv Dayan
• Erstellt 10. November 2020 02:32
• 12 Follower
• 9 Kommentare
• 11 Stimmen

1. Community
2. Feedback - Ticketing System (Support)

Side conversation hides the main conversation. It is essential to undock it. 

• Yaniv Dayan
• Erstellt 25. September 2020 00:32
• 3 Follower
• 3 Kommentare
• 1 Stimme