Lauren Williams

Is there any way to do this for chat tickets, but focused solely on the chat conversation itself?

Hi, 

I'm looking to create a custom metric that allows me to see the total number of votes, count the number of positive votes and thirdly calculate the percentage by dividing the number of positive votes by the total vote count.

I believe I've managed to retrieve the total number of votes by using this formula: COUNT(Article votes) however breaking this then down into positive and negative votes seems impossible as there's nothing that identifies a vote being either. I.e how do I pull out an "upvote"?

Does anyone know if what I'm looking for is possible, or indeed have tried it themselves?

Thanks

Hi, how can I download a list of all the articles and corresponding labels please so I can review outside of the Help Centre?

Hi, is there any update on this?