Hannes Edström

Storing CSAT stats while staff is on leave (downgraded from agent to enduser)

1. Community
2. Feedback - Ticketing System (Support)

When agents are on temporary leave (like maternity) the standard is to downgrade them to endusers to make room for the substitute. I did that with one of my agent last year and later on when they r...

• Hannes Edström
• Erstellt 1. Oktober 2021 12:07
• 2 Follower
• 0 Kommentare
• 1 Stimme

Explore is really slow when handling larger quanteties of data

1. Community
2. Feedback - Reporting and analytics (Explore)

Hi! I have some queries that show data from this year and compare it with data from last year, it easily ads up to larger quantities of data. Unfortunately Explore is super slow when handling this,...

• Hannes Edström
• Erstellt 12. Februar 2021 08:21
• 8 Follower
• 4 Kommentare
• 11 Stimmen