Chandra Robrock
I'm Chandra & I lead a global team of Technical Support Specialists at FullStory. I've been using Zendesk for many years and have personally experienced how helpful the software can be for providing superior support. In my downtime, I serve as a Zendesk Community Moderator to help others find incredible value with the product.
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Hi Joshua Bentley - To do that, you'd create a trigger similar to the "Notify assignee of comment update" trigger. For the action, you would still use Email User. However, instead of selecting Assi...
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Jake Warren Another option to prevent tickets from being closed without an Organization is to create a trigger to do something. For instance, I have a Triage group that I keep tickets in if we were...
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Very interesting! Thanks so much for the update. I was going to update the original post but it looks like I'm not seeing both versions of the Schedule by Zapier account within my account. I wonde...
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Hey 手塚 - To confirm, are you getting any errors when testing the Python step within Zapier? If you aren't seeing any errors when testing this step, I'd recommend reaching out to Zapier's team direc...
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Hi Yannick Berkhout - You could absolutely create custom time brackets by creating a Standard Calculated Attribute using this formula: IF (VALUE(Full resolution time (hrs)) <= 24*5) THEN "0-5...
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Hey Rox - Unfortunately, I haven't found many great workarounds, but I have used an app called Shredder (https://www.zendesk.com/marketplace/apps/support/94512/shredder/) which helps make this proc...
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Hi David - Not a silly question at all! A few years back, my boss had asked me to build the same exact type of report but I wasn't able to find a way to achieve this, I'm afraid. That said, we did ...
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Hi R R - Are you referring to restricting what group of users can update specific ticket fields on a ticket? If so, the Ticket Field Manager app should help solve for this. You can install it here ...
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Aha, thanks for clarifying Richard Pixel! That was really helpful. So it looks like numeric or decimal Ticket Fields, triggers only support the ability to filter based on whether a value is present...
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Hi Richard - Would you mind elaborating a bit more on what you mean by "the Trigger section only recognizes if the custom numerical field is populated?" For instance, are you saying that the Ticket...