Chandra Robrock
I'm Chandra & I lead a global team of Technical Support Specialists at FullStory. I've been using Zendesk for many years and have personally experienced how helpful the software can be for providing superior support. In my downtime, I serve as a Zendesk Community Moderator to help others find incredible value with the product.
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Neueste Aktivität von Chandra Robrock-
Jerry Pro - SLA targets are always displayed within calendar hours within the UI so calling that out as this has definitely tripped me up in the past. This is a great help article that highlights t...
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Hi Rachel - Unfortunately, there wouldn't be way to retroactively report on response times based on business hours before the Schedule was setup in Zendesk. However, you can definitely report on 20...
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Hi @...! Based on what you've described, I believe the following steps could work for you. Create a query in Explore in the Support: Tickets dataset You'll want to create your # of FCR tickets me...
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@... Apologies for the confusion! When I meant what type of custom ticket field these Security fields were, I meant to say what type of custom organization fields were they. Sorry about that! Based...
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@... Happy to see if I can help reproduce why you're seeing multiple organizations on my end. The first thing to check would be to see if you truly have multiple organizations with the same name. A...
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@..., @... & @... I took a look at the solution @... provided earlier, and I think it is possible to consolidate this into one report rather than having one query that looks for organizations with ...
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Monica Agree completely! I love sorting views based on the Next SLA Breach column. Excited to hear how your team likes this solution once implemented.
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@... What timing! I'm so happy to hear that this helped you get this implementation across the finish line.
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@... Of course! I'm thrilled to hear that you found this post to be helpful. :)
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We are currently using the Salesforce <> Zendesk integration. After QAing a few users that should've been linked to a Zendesk Organization, we found that these orgs weren't linked since the Domain ...