Chandra Robrock
I'm Chandra & I lead a global team of Technical Support Specialists at FullStory. I've been using Zendesk for many years and have personally experienced how helpful the software can be for providing superior support. In my downtime, I serve as a Zendesk Community Moderator to help others find incredible value with the product.
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Chandra Robrock hat einen Kommentar hinterlassen
Hey Joe - I think creating a Standard Calculated Attribute would be the best way to accomplish this. Once created, you could then add a data filter for the new attribute you just created. The exact...
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Chandra Robrock hat einen Kommentar hinterlassen
Hey Joe! Do any of the recommendations provided in this help article work for your specific use case? If not, would it be possible to elaborate a bit more on the report you've built that is produci...
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Chandra Robrock hat einen Kommentar hinterlassen
+1 to this request! Would love the ability to restrict the reassignment setting by group rather than this be a global setting.
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Chandra Robrock hat einen Kommentar hinterlassen
Jared Young Danielle Biondo Bruno Lima - Apologies for the delayed response! The previous email notifications got lost in my inbox. I wrote this user tip back in 2021 and, since then, Zendesk depr...
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Chandra Robrock hat einen Kommentar hinterlassen
Hey Baljinder Singh - It looks like there are some issues with the parentheses. I've gone ahead and reformatted your query for you below: IF ([Ticket status]="Open" OR [Ticket status]="Pending")AND...
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Chandra Robrock hat einen Kommentar hinterlassen
Hey Colleen Tobler - It looks like your ID fields are missing and, since these appear to be numeric values, I suspect you may have these fields set up as either a Numeric or a Decimal ticket field....
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Chandra Robrock hat einen Kommentar hinterlassen
Really loving the Dashboard Restrictions (finally gave me a reason to test this new Dashboard Builder out more) so that each agent can easily view their own stats without needing to filter. Howeve...
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Chandra Robrock hat einen Kommentar hinterlassen
For your first question, would adding a Brand is / is not condition to your triggers work for your needs? In terms of your second question, the Assignee | Is not | (current user) prevents this tri...
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Chandra Robrock hat einen Kommentar hinterlassen
Hi Ram Chander - If you want, you could filter your dashboard using the advanced option for past 7 days and then create a dashboard bookmark called "Past 7 Days" or something similar. That way, you...
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Chandra Robrock hat einen Kommentar hinterlassen
Bevis Hungate Absolutely! We have a custom dropdown ticket field called 'Sleep' which has a few different options (1 day, 1 week, 1 month, etc). We then have a few different automations that look ...