Jón Andri
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Add option to create tickets from Facebook Mentions
Each business on Facebook has a section to keep track of Mentions on Facebook, e.g. https://business.facebook.com/yourbusiness/notifications/?section=activity_feed&subsection=mention In Facebook In...
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Ugly links from Guide in Chats
Adding links to Guide articles to Chat and Facebook Messenger tickets results in really long and ugly URLs Those links could at least be trimmed after the article ID, to skip all the additional par...