Nick Wurm

1. Community
2. Feedback - Ticketing System (Support)
3. Bring back email/phone support - nobody likes Z Bot

+1

• Kommentar anzeigen
• Nick Wurm
• Erstellt 18. Januar 2023 17:45
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Announcing redesigned @mentions in composer - We need your feedback :)

In addition to adding this feature to the composer, you should consider adding it to the Zendesk Sell app for Zendesk Support. Currently, we have to type out someone's full email address in the not...

• Kommentar anzeigen
• Nick Wurm
• Erstellt 10. Oktober 2022 19:28
• 0 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk Outbound Features Needed

Good luck with the Outbound IVR (Consent to Call Recording) There are multiple tickets out there asking for this, and Zendesk hasn't publically responded and acknowledged them in years... https://s...

• Kommentar anzeigen
• Nick Wurm
• Erstellt 12. März 2022 22:38
• 3 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk - Outbound Call Greeting

Coming up on 3 years since posted and no acknowledgment by Zendesk?!

• Kommentar anzeigen
• Nick Wurm
• Erstellt 12. März 2022 22:37
• 1 Stimme

1. Community
2. Feedback - Sales CRM (Sell)
3. Pre-recorded greeting at the beginning of the call that clearly announcing that the call will be recorded

Over a year since posted and no acknowledgment by Zendesk?!

• Kommentar anzeigen
• Nick Wurm
• Erstellt 12. März 2022 22:36
• 2 Stimmen

1. Community
2. Feedback - Sales CRM (Sell)
3. Contacts don't sync between Sell and Support

+1

• Kommentar anzeigen
• Nick Wurm
• Erstellt 1. Dezember 2021 14:29
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Drag and drop multiple images in Agent Workspace

Amisha Sharma Thank you for the update. I can confirm it works!

• Kommentar anzeigen
• Nick Wurm
• Erstellt 23. November 2021 13:58
• 1 Stimme

1. Guide
2. ...
3. How to manage the help center
4. How are promoted articles sorted on the home page of the Help Center?

This "Absolute Positional Order" method to organizing the promoted articles on the home page of the Help Center is awful.   Why not just have a way to rank/score each promoted article?

• Kommentar anzeigen
• Nick Wurm
• Erstellt 18. November 2021 18:34
• 4 Stimmen

1. Community
2. Feedback - Sales CRM (Sell)
3. Ability to generate "triggered" emails on deals in a certain pipeline stage

+1

• Kommentar anzeigen
• Nick Wurm
• Erstellt 22. April 2021 13:56
• 1 Stimme