Mike
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We were not able to transfer an ongoing chat from one agent to another agent. Afterwards we found out that we have to activate the group for live chat under chat/agent#departments. From my point of...
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Dear Pia Lai If you use chrome you can allow your browser to notify incoming calls by a pop-up. Here you can ad zendesk: chrome://settings/content/notifications
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Scott Mullikin If I remember correctly: We had to add the agents to a departments and then enable theese departements for chat.
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Shu Anne Tio We also had this behavior when we introduced chat 2 years ago.The solution was that we had to activate more than one department for chat, if I remember correctly. Anyway it does not se...
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Hi @Daniel & Bobby Here is the link to the description: https://support.zendesk.com/hc/en-us/community/posts/4409222560794/comments/4409239725338 However, depending on the regulations in your count...
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We woud really appreciate to track IVR interactions to improve the customer journey in this channel. 50% of our interactions are on phone. So it is still the most important channel.
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Hi there, You can configure an automation in this case if you know the customers e-mail-adress from another conversation or from another source such as your CRM. Please make sure that your privacy ...
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eCampus.com We have set up another trigger to solve such failed requests by selecting the following conditions.
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https://support.zendesk.com/hc/en-us/articles/4408893441818/comments/4488958657690 Does anybod know the solution for this error?
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Ich habe eine weitere Abhängigkeit gefunden. In den Settings zum Contextual Workspace wird das Verhalten der Apps beeinflusst.