Tim B.

1. Community
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

Nicolas Jepsen where did you find this information? We would really appreciate being able to know more, even if it is an EAP in Enterprise. Thanks!

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• Tim B.
• Erstellt 14. Juli 2023 10:04
• 0 Stimmen

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Measuring the number of incidents by problem

I have the same issue as Julie above: the number of incidents is wildly inaccurate. Why?

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• Tim B.
• Erstellt 31. Mai 2023 10:09
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

Anton just because it's a trend doesn't mean it's useful. Most of us who don't like this feature are coming from the previous ZD interface, where the newest reply was on top of the thread, saving o...

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• Tim B.
• Erstellt 23. September 2022 09:59
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. MacOS dictation function won't work for text entry in tickets

I am having this exact issue and it is extremely annoying. I use dictation often to save wear and tear on my aging fingers and wrists, and Zendesk is the only app that has this issue.   Can you 

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• Tim B.
• Erstellt 30. August 2022 14:11
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Request - CC an email address without manually adding a new user

yes, this is super annoying!

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• Tim B.
• Erstellt 15. März 2022 10:25
• 0 Stimmen

1. Bots and automation
2. Zendesk bot documentation
3. Using autoreplies with articles for web forms

Why is it not possible to have Answer Bot give suggestions on BOTH the Web Form and the Email? We want to make sure that users have access to suggested articles also later, not just when they submi...

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• Tim B.
• Erstellt 1. Februar 2022 16:19
• 2 Stimmen

1. Bots and automation
2. Zendesk bot documentation
3. Understanding everywhere you can use Zendesk bots

Hello! We have been testing using AB in our Web Form and Email. Are these exclusive, or can they be used in both areas simultaneously? Thank you! - Tim

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• Tim B.
• Erstellt 1. Februar 2022 11:43
• 0 Stimmen

1. Messaging
2. ...
3. Zendesk messaging
4. Messaging vs. live chat: Which is right for you?

Hello! Sorry for my confusion, but I see a lot of terms thrown around in various articles and need some clarification. AFAIK, there is Legacy Chat, Live Chat, Web Widget (Classic), Web Widget, and ...

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• Tim B.
• Bearbeitet 1. Dezember 2021 16:34
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

@... Where can we find this Agent Workspace? I looked today and still don't see any easy way to reverse the order of the comments.

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• Tim B.
• Erstellt 21. Juni 2021 15:49
• 1 Stimme