Timothy Beutler

1. Community
2. Feedback - Ticketing System (Support)
3. Request - CC an email address without manually adding a new user

yes, this is super annoying!

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• Timothy Beutler
• Erstellt 15. März 2022 10:25
• 0 Stimmen

1. Guide
2. ...
3. Working with Answer Bot
4. Using Article Recommendations with your web forms

Why is it not possible to have Answer Bot give suggestions on BOTH the Web Form and the Email? We want to make sure that users have access to suggested articles also later, not just when they submi...

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• Timothy Beutler
• Erstellt 1. Februar 2022 16:19
• 1 Stimme

1. Guide
2. ...
3. Working with Answer Bot
4. Understanding everywhere you can use Answer Bot

Hello! We have been testing using AB in our Web Form and Email. Are these exclusive, or can they be used in both areas simultaneously? Thank you! - Tim

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• Timothy Beutler
• Erstellt 1. Februar 2022 11:43
• 0 Stimmen

1. Chat
2. ...
3. Zendesk messaging
4. Messaging vs. live chat: Which is right for you?

Hello! Sorry for my confusion, but I see a lot of terms thrown around in various articles and need some clarification. AFAIK, there is Legacy Chat, Live Chat, Web Widget (Classic), Web Widget, and ...

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• Timothy Beutler
• Bearbeitet 1. Dezember 2021 16:34
• 0 Stimmen

1. Admin Center
2. ...
3. Managing accounts and billing
4. About Support settings in Admin Center

What kind of impact does this have on non-admin Agents who use Support to create Macros, Views, etc based on their role limitations? Will they now have to also go to Admin Center to access them? If...

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• Timothy Beutler
• Erstellt 7. Oktober 2021 08:28
• 0 Stimmen

1. Support
2. ...
3. Agent guide for Support
4. Viewing all events of a ticket

Can someone please clarify for me the timing of the events as they occur? Are the ones at the top the newest, or the oldest? We are NOT using the Agent Workspace, so my intuition is the oldest even...

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• Timothy Beutler
• Erstellt 20. September 2021 08:22
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Feature request: Flow Builder - ask customer to submit ticket if no article is found

We too would find this extremely useful, as we also do not offer phone or chat support at the moment. Using Flowbuilder as a lead-up to a contact form would be ideal. We would like to be able to as...

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• Timothy Beutler
• Erstellt 7. Juli 2021 15:19
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

@... Where can we find this Agent Workspace? I looked today and still don't see any easy way to reverse the order of the comments.

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• Timothy Beutler
• Erstellt 21. Juni 2021 15:49
• 1 Stimme

1. Community
2. Zendesk Suite Q&A
3. Activating Guide in Zendesk Sandbox

Hm, I just realized that my Sandbox is still "In Progress" when I look in the ZD Admin center, so maybe this is the issue?

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• Timothy Beutler
• Erstellt 9. Juni 2021 15:43
• 0 Stimmen