
Timothy Beutler
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Timothy Beutler hat einen Kommentar hinterlassen
yes, this is super annoying!
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Timothy Beutler hat einen Post erstellt
Changes / updates to agent interface has bugs
1. Links - clicking on any link in the Zendesk agent interface and then using the return key activates the link again, instead of putting a line break in the text box, which is what it used to do. ...
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Timothy Beutler hat einen Kommentar hinterlassen
Why is it not possible to have Answer Bot give suggestions on BOTH the Web Form and the Email? We want to make sure that users have access to suggested articles also later, not just when they submi...
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Timothy Beutler hat einen Kommentar hinterlassen
Hello! We have been testing using AB in our Web Form and Email. Are these exclusive, or can they be used in both areas simultaneously? Thank you! - Tim
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Timothy Beutler hat einen Kommentar hinterlassen
Hello! Sorry for my confusion, but I see a lot of terms thrown around in various articles and need some clarification. AFAIK, there is Legacy Chat, Live Chat, Web Widget (Classic), Web Widget, and ...
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Timothy Beutler hat einen Kommentar hinterlassen
What kind of impact does this have on non-admin Agents who use Support to create Macros, Views, etc based on their role limitations? Will they now have to also go to Admin Center to access them? If...
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Timothy Beutler hat einen Kommentar hinterlassen
Can someone please clarify for me the timing of the events as they occur? Are the ones at the top the newest, or the oldest? We are NOT using the Agent Workspace, so my intuition is the oldest even...
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Timothy Beutler hat einen Kommentar hinterlassen
We too would find this extremely useful, as we also do not offer phone or chat support at the moment. Using Flowbuilder as a lead-up to a contact form would be ideal. We would like to be able to as...
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Timothy Beutler hat einen Kommentar hinterlassen
@... Where can we find this Agent Workspace? I looked today and still don't see any easy way to reverse the order of the comments.
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Timothy Beutler hat einen Kommentar hinterlassen
Hm, I just realized that my Sandbox is still "In Progress" when I look in the ZD Admin center, so maybe this is the issue?