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Megan Ellis

Beigetreten 15. Apr. 2021

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Letzte Aktivität 11. Feb. 2022

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Post Feedback - Ticketing system (Support)

 Allow set or increase the number of records display in the Salesforce Ticket view from 5 to 10 or 100.  Thanks!

Gepostet 07. Feb. 2022 · Megan Ellis

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KommentarWorking with articles in the knowledge base

I used the editor toolbar's Add Video feature to embed a public YouTube video - it looks great in the article, but several users found that the video did not appear in the article in their email inbox (Gmail, Thunderbird.) Instead they just saw a large white space. Have others reported this issue and is there any workaround in the way we embed videos?

Kommentar anzeigen · Bearbeitet 05. Nov. 2021 · Megan Ellis

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Community-Kommentar Q&A - Help center and community

Yes - looks good - thanks!

Kommentar anzeigen · Gepostet 18. Jan. 2021 · Megan Ellis

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Community-Kommentar Q&A - Help center and community

I've done a little additional troubleshooting and it seems to be a problem only when I am signed in. Viewing the article while not signed in does show the links.

Kommentar anzeigen · Gepostet 18. Jan. 2021 · Megan Ellis

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Post Q&A - Help center and community

I am publishing a new article (something I do frequently) and I noticed that hyperlinks that are in a bullet point are not linked. 

I reproduced this is a brand new test article, and I noticed that older articles, which I am certain had functional hyperlinks before, are no longer linked (in bullet point items.) Links in paragraphs seem to be fine.

Is this a bug?

Thanks!

Megan

Gepostet 18. Jan. 2021 · Megan Ellis

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